Projects – Supplier Relationships
Don't confuse being soft with seeing the other guy's point of view.
- George Bush
Marriage guidance is often recommended to couples with relationship problems. Similarly, if the performance of an administrator or consultant disappoints, charges have escalated or communications have become strained, third party facilitation is often the best solution to repairing the relationship with your service provider. Drawing on our market research, we can help you negotiate changes in service provision. There is also benefit in using us to broach difficult subjects so that your own relationship with your supplier is not prejudiced.
Even if the problems with the service you receive are so acute that you no longer wish to save the relationship, professional help from our consultants can mitigate the risks and problems associated with moving services to a new provider.
Rather than solve problems, however, we prefer to help our clients avoid them and can assist you in establishing effective contract management arrangements and by determining what performance management information should be provided to help you do this.
